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Welcome to Factory Outlet Source for Range Hoods & Air Conditioners 1-800-893-2168
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Frequently Asked Questions Frequently Asked Questions

  1. Who is K-STAR?
  2. Where are you located?
  3. Contact Information?
  4. Do you guarantee safe shopping?
  5. Do you offer installation?
  6. How much is delivery?
  7. When will the product ship?
  8. What payment methods do you accept?
  9. How do I pay by check or money order?
  10. Do you have a Privacy Policy?
  11. Do you offer discounts for corporate orders?
  12. What is your return and cancellation policy?

  1. Who is K-STAR?
    K-STAR international Group Inc. specializes in air conditioner(split and portable) , kitchen range hoods and small electric equipment, mainly in selling and installation of air conditioner and range hood . We offer a wide range of high quality products to improve your health, enhance your comfort, and maintain the efficiency of your heating & air conditioning system. We pursue the highest quality state of the products and the best value. That's our goal. We are truly dedicated to 100% customer satisfaction. Give us a try and see how we can save you time and money, and most of all give you peace of mind.

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  2. Where are you located?
    1938 Tyler Ave #L S. El Monte, CA91733 Tel:(626)350-2168 TollFree:(800)893-2168 Fax:(626)350-9886 Email: info@kstarus.com

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  3. Contact Information?
    1938 Tyler Ave #L S. El Monte, CA91733 Tel:(626)350-2168 TollFree:(800)893-2168 Fax:(626)350-9886 Email: info@kstarus.com

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  4. Do you guarantee safe shopping?
    Yes, with K-STAR we guarantee all transactions to be 100% safe. Our website utilizes a secure server, has been issued a QuickSSL? certificate to enable server security, In the unlikely event that the unauthorized use of your credit card results, through no fault of your own, from a purchase made while using our secure sever, you will not be held responsible in any way. That is our guarantee. K-STAR try its' best to insure our customer?s safety. We take great pride in the protection of our customers and to insure that every purchase you make with K-STAR is made with complete peace of mind.

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  5. Do you offer installation?
    We do offer installation for our customers. This is available to Southern California area including Los Angeles, El Monte city, Alhambra city and so on. Anywhere within a 80 mile radius of our offices.

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  6. How much is delivery?
    K-STAR offers a simple way of determining the cost of delivery using our ?Calculate Shipping? option. We have several delivery choices based on your location, needs and the type of product you are purchasing. Delivery charges are determined by total weight and method of the product(s) shipped. To determine delivery charges for the item(s) you are interested in purchasing on our web site, follow these steps: 1. Go to the page of the product(s) you are interested in purchasing. 2. Select the "Add to Cart" button. 3. Go to "Your Shopping Cart". 4. Look for the "Calculate Your Shipping" section in the shopping cart and enter the zip code where the product(s) are to be shipped. 5. Click the "Calculate Shipping" button.

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  7. When will the product ship?
    For shipping at a later date, K-STAR offers you the option of choosing your delivery date. If you have special need your appliance delivery please leave us a message or contact us at :(800)893-2168 and we will do our best to accommodate your request. Items out of stock are subject to a later shipping time.

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  8. What payment methods do you accept?
    K-STAR accepts the following payment methods: PayPal, Credit Card (MasterCard, Visa, American Express, and Discover) Advance Payment (Check, Money Order, Wire Transfer)

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  9. How do I pay by check or money order?
    After placing a product in your cart, select the mail-in form under payment options. Simply print out the form and include it with your check. As quickly as your payment is received, your order will be processed.

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  10. Do you have a Privacy Policy?
    This privacy notice applies solely to information collected by this web site. 1. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We do not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to schedule service or an estimate. Unless you ask us not to, we may contact you via email or regular mail in the future to tell you about specials, new products or services, or changes to this privacy policy. If you do not wish to be contacted, you can write to us at our present address. 2. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: ? See what data we have about you, if any. ? Change/correct any data we have about you. ? Have us delete any data we have about you. ? Express any concern you have about our use of your data. In order to obtain a free estimate or to contact K-STAR via email, a user must first complete a short form. The user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. If you do not wish to contact us via email, you can write to us at our present address. 3. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information, which is kept in a secure environment. 4. This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. 5. If you want to correct any inaccuracies in the information you have shared with K-STAR, please write to us at our present address.

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  11. Do you offer discounts for corporate orders?
    Yes, K-STAR offers great deals and discounts on appliances to all types of businesses - including retail stores and local delis. Please be aware that we have many high quality commercial items that may not be listed on our website. For more information please contact us at (626)350-2168 or TollFree:(800)893-2168 or email us at info@kstarus.com

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  12. What is your return and cancellation policy?
    1. All air conditioning equipment purchased from K-STAR is done by you acting as your own contractor. As such, you will need to receive and inspect the equipment personally. Open all boxes on arrival to inspect for shipping damage. If there is shipping damage to the equipment please follow these guidelines: 1) For minor cosmetic damage, note the damage on the shipping invoice and ask for a damage claim from the shipping carrier. However, minor flaws do not effect the operation of the system or the warranty. 2) In the rare instance of major damage, please e-mail customerservice@kstarus.com and contact us immediately at (626) 350-2168. YOU ARE NOT LIABLE TO SIGN FOR ANY DAMAGED FREIGHT FROM THE SHIPPER; HOWEVER ANY EQUIPMENT YOU SIGN FOR DOES BECOME YOUR PROPERTY. 2. If the customer refuses to sign for the equipment due to damage, K-STAR will take the shipment back and exchange for new equipment upon equipment return. Signing for the shipment states that you are receiving the equipment in good order and it does become your property. 3. Any Returns made after customer signs for equipment must be set up with K-STAR. Customers choosing to use their own shipping company will be responsible for any freight charges incurred. If K-STAR arranges shipment, customer must use the bill of lading provided by K-STAR, or the customer will be liable for any charges incurred as a result of setting up freight without consent of K-STAR. Deliveries refused for reasons other than shipping damage will be handled the same as a return. Equipment returns will be charged shipping fees to and from your location. 4. A Return Merchandise Authorization (RMA) Number must be obtained from K-STAR prior to return of any equipment. 5. Cancellation ? Once your order is placed, any cancellations are subject to a minimum 20% handling, processing, palletizing, and restocking fee using the same method under which payment was originally made. Important: All returns are carefully inspected upon receipt. Refunds are administered based on the condition of the returned items. Products must be in the original packaging and must not have been installed. Please note that refunds are made as follows: ? If customer cancels the order and the product has left K-STAR Warehouse, the customer is responsible for the shipping charges for all items to and from K-STAR. ? If product is being returned after it has been received by the customer, and the product is returned with opened boxes, items in working order, but product shows signs of wear, K-STAR has the sole discretion in determining the amount of any refund. This includes any scratches or marks on product (screws or screw hole areas) wires bent or cut, etc. ? If the product is returned with missing, damaged, dirty, bent or not working or the item appears to have been installed no refund will be honored. ? There is no return on special order items. Any return on special order items will be at the discretion of K-STAR as these items cannot be returned to the supplier. K-STAR will be as fair as possible in determining variable refunds. If, the refund amount isn't acceptable to you, you have the option to pay a shipping charge and have the item sent back to you. If you are returning a product because we made an error in your order, we will promptly send you the correct item at no additional cost, and we will schedule and pay for return shipping. For a shipping damage return, we will either refund you for the product cost plus shipping to and from your location, or send out a new product at no cost with free shipping. In either case, we must first receive the returned item before administering refunds or shipping out replacement products. For all other returns, original shipping fees (if any) are non-refundable. It is strongly recommended that you insure against loss all returned items. You are responsible for filing a shipping claim should a return item be lost or damaged in transit. We suggest using a "traceable carrier" that can provide you with tracking services and proof of delivery. We will work with our customers to insure you are happy with your equipment.

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